Frequently Asked Questions
Installation and Setup
Q: What are the system requirements for BatchSorter?
A: BatchSorter requires Windows 10 or later. Minimum 2GB RAM (4GB recommended), 50MB disk space, and a dual-core processor.
Q: How do I install BatchSorter?
A: Download the installer from our website, run the installation file, and follow the on-screen instructions. The process typically takes 2-3 minutes.
Q: Can I install BatchSorter on multiple computers?
A: BatchSorter Free can be installed on unlimited computers. BatchSorter Pro is a single-user license that can be installed on one computer. Enterprise licenses are for multi-user deployments.
Usage and Features
Q: How many files can BatchSorter handle at once?
A: BatchSorter Free is limited to 25 files per operation. BatchSorter Pro and Enterprise have no file limits and can handle thousands or even millions of files in a single operation.
Q: What file types does BatchSorter recognize?
A: BatchSorter Pro recognizes over 1000 different file types and extensions, including common formats like documents, images, videos, audio files, and specialized formats for various industries. We’ve made sure it can handle difficult extensions like embroidery files, CAD files, Vectors, and design file types for a multitude of obscure software programs used by creators. If you’re wondering if it supports a particular file extension, the answer is yes 99% of the time. We can always test a file extension for you. Also keep in mind the Pro version supports 5x more formats than the Free version.
Q: Does BatchSorter work with network drives?
A: Yes, BatchSorter can sort files on network drives, cloud storage folders, and external drives. Performance may vary depending on network speed and drive type.
Licensing and Billing
Q: Is BatchSorter a subscription service?
A: No, BatchSorter Pro is a one-time purchase with no recurring fees. You can use the software forever and receive one year of updates. Enterprise licenses may include ongoing support subscriptions.
Q: Can I upgrade from Free to Pro?
A: Yes, you can upgrade at any time. The Pro version is simply unlocked with a valid license key and does not require a new installation.
Q: Do you offer refunds?
A: Yes, we offer a 30-day money-back guarantee for BatchSorter Pro. If you’re not satisfied, contact us within 30 days for a full refund.
Technical Issues
Q: BatchSorter is running slowly. How can I improve performance?
A: Performance can be improved by ensuring adequate RAM, using SSD storage, closing other applications during large operations, and updating to the latest version of BatchSorter.
Q: What should I do if BatchSorter crashes during operation?
A: First, restart BatchSorter and check if the operation completed. If issues persist, check our troubleshooting guide or contact support with details about your system and the operation you were performing.
Q: Can BatchSorter handle very large files?
A: Yes, BatchSorter can handle files of any size, limited only by available disk space and system resources. Very large files may take longer to process.
Troubleshooting Common Issues
Performance Issues
If BatchSorter is running slowly, try these solutions:
– Close other applications to free up system resources
– Ensure adequate free disk space on both source and destination drives
– Update to the latest version of BatchSorter
– Consider processing files in smaller batches for very large operations
File Access Issues
If BatchSorter cannot access certain files:
– Check file permissions and ensure you have read/write access
– Verify that files are not currently open in other applications
– For network files, ensure stable network connectivity
– Run BatchSorter as administrator if dealing with system files
Installation Problems
If you encounter installation issues:
– Ensure you have administrator privileges
– Temporarily disable antivirus software during installation
– Download a fresh copy of the installer
– Check system requirements and available disk space
Feature Requests and Feedback
We value your input and continuously improve BatchSorter based on user feedback. If you have suggestions for new features or improvements, please share them with us.
How to Submit Feedback:
– Email: support@batchsorter.com
– Direct communication with your account manager (Enterprise customers)
What We Need:
– Detailed description of the requested feature
– Use case or scenario where it would be helpful
– Any specific requirements or preferences
Contact Us Today
Don’t let file organization challenges slow you down. Our support team is ready to help you succeed with BatchSorter.
For immediate assistance:
– Email: support@batchsorter.com