BatchSorter Refund Policy – Your Satisfaction Guaranteed

30-Day Money-Back Guarantee

At BatchSorter, we stand behind the quality and effectiveness of our software. We’re confident that BatchSorter will meet your file organization needs and exceed your expectations. To demonstrate this confidence, we offer a comprehensive 30-day money-back guarantee for all BatchSorter Pro purchases.

Refund Eligibility and Terms

Refund Period

The refund period begins on the date of purchase and extends for 30 calendar days. Refund requests must be submitted within this 30-day window to be eligible for processing.

Products Not Covered by Refund Policy

BatchSorter Free

BatchSorter Free is provided at no cost and is not subject to refund policies. However, we provide full support for BatchSorter Free users and will work to resolve any issues you encounter.

BatchSorter Enterprise

Enterprise licenses are subject to separate terms and conditions negotiated as part of the enterprise agreement. Enterprise customers should refer to their specific contract terms for refund and cancellation policies.

Third-Party Purchases

Refunds for BatchSorter products purchased through third-party retailers, app stores, or resellers are subject to the refund policies of those platforms. We recommend checking the refund policy of the platform where you made your purchase.

How to Request a Refund

Step 1: Contact Our Support Team

To request a refund, contact our customer support team using one of the following methods:
– Email: support@batchsorter.com

Step 2: Provide Required Information

When requesting a refund, please provide the following information:
– Your full name and email address used for the purchase
– Order number or transaction ID
– Date of purchase
– Reason for refund request (optional but helpful for improving our product)
– Any specific issues or concerns you encountered

Step 3: Refund Processing

Once we receive your refund request, we will:
– Acknowledge receipt of your request within 24 hours
– Verify your purchase information and eligibility
– Process the refund within 3-5 business days
– Send confirmation of the refund processing

Refund Processing Details

Processing Time

Refunds are typically processed within 3-5 business days of approval. The time for the refund to appear in your account depends on your payment method and financial institution.

Refund Method

Refunds will be issued using the same payment method used for the original purchase. We cannot process refunds to different payment methods or accounts for security reasons.

Partial Refunds

In most cases, we provide full refunds for eligible requests. Partial refunds may be considered in special circumstances, such as:
– Multi-user licenses where only some users are affected
– Enterprise licenses with specific contractual terms
– Situations where partial value has been received

License Deactivation

Automatic Deactivation

When a refund is processed, your BatchSorter Pro license will be automatically deactivated. You will no longer be able to use Pro features, and the software will revert to Free edition functionality.

Data and Settings Preservation

Your organized files and any custom settings you created will remain intact. The refund process only affects your license status, not your data or previous file organization work.

Reinstallation After Refund

If you decide to repurchase BatchSorter Pro after receiving a refund, you can do so at any time. Your previous settings and configurations can be restored if desired.

Special Circumstances

Technical Issues

If you’re experiencing technical issues with BatchSorter Pro, we encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly through technical support, and we’re committed to ensuring you have a positive experience with our software.

Feature Requests

If BatchSorter Pro is missing a specific feature you need, please let us know. We actively develop new features based on user feedback, and your request might be included in a future update.

Enterprise and Volume License Refunds

Enterprise Agreements

Enterprise customers have separate refund terms specified in their license agreements. These terms may include different refund periods, partial refund options, and specific procedures for large-scale deployments.

Volume License Considerations

For volume licenses covering multiple users, refund requests are evaluated on a case-by-case basis. We work with organizations to find solutions that meet their needs, which may include partial refunds, license modifications, or alternative arrangements.

Implementation Support

Enterprise customers experiencing issues during implementation receive dedicated support to resolve problems before considering refund options.

Refund Policy Updates

Policy Changes

We may update this refund policy from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on our website with an effective date.

Notification of Changes

Existing customers will be notified of significant policy changes via email. Changes to the refund policy do not affect purchases made before the effective date of the changes.

Grandfathering

Purchases made under previous versions of our refund policy remain subject to the terms in effect at the time of purchase.

Contact Information for Refunds

Primary Refund Contact

Email: support@batchsorter.com

Frequently Asked Questions

Can I get a refund after 30 days?

Our standard refund policy covers 30 days from purchase. However, we may consider refund requests beyond this period in exceptional circumstances. Contact our support team to discuss your specific situation.

What if I purchased through an app store?

Purchases made through app stores (Apple App Store, Microsoft Store, etc.) are subject to the refund policies of those platforms. You’ll need to request refunds through the app store where you made the purchase.

Consumer Rights

This refund policy does not affect any statutory rights you may have as a consumer under applicable law. In some jurisdictions, you may have additional rights beyond those provided in this policy.

Business Use

For business and commercial use of BatchSorter, this refund policy applies unless superseded by a separate commercial agreement.

Conclusion

We’re committed to your satisfaction with BatchSorter Pro. Our 30-day money-back guarantee reflects our confidence in the software and our commitment to customer satisfaction. If BatchSorter Pro doesn’t meet your needs, we’ll make the refund process as simple and straightforward as possible.

For any questions about our refund policy or to request a refund, please don’t hesitate to contact our support team. We’re here to help ensure you have the best possible experience with BatchSorter.

Last Updated: June 9, 2025
Effective Date: June 10, 2025