BatchSorter Privacy Policy

Your Privacy is Our Priority

Effective Date: June 9, 2025 Last Updated: June 9, 2025

BatchSorter Technologies, Inc. (“BatchSorter,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (batchsorter.com), use our software, or interact with our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you: – Create an account on our website – Purchase our software products – Contact us for customer support – Subscribe to our newsletter or marketing communications – Participate in surveys or feedback programs – Apply for employment with our company

Types of Personal Information: – Name and contact information (email address, phone number, mailing address) – Payment information (processed securely through third-party payment processors) – Account credentials (username, password) – Communication preferences – Support request details and correspondence – Employment application information (for job applicants)

1.2 Information Collected Automatically

When you visit our website or use our software, we may automatically collect certain information: – Device information (operating system, browser type, device identifiers) – Usage data (pages visited, time spent, click patterns) – IP address and general location information – Cookies and similar tracking technologies – Software usage statistics and performance data (anonymized)

1.3 Information from Third Parties

We may receive information about you from third parties, such as: – Payment processors (transaction confirmation and fraud prevention) – Analytics providers (website usage statistics) – Marketing partners (with your consent) – Social media platforms (if you choose to connect your accounts)

1.4 File and Data Processing

Important: BatchSorter software processes your files locally on your device by default. We do not access, view, or store your personal files unless: – You specifically request technical support that requires file analysis – You enable cloud-based features that require file processing – You explicitly share files with us for troubleshooting purposes

2. How We Use Your Information

2.1 Primary Uses

We use your personal information for the following purposes: – Service Provision: To provide, maintain, and improve our software and services – Account Management: To create and manage your user account – Payment Processing: To process transactions and manage billing – Customer Support: To respond to your inquiries and provide technical assistance – Communication: To send you important updates, security alerts, and service notifications – Product Development: To understand user needs and improve our software – Legal Compliance: To comply with applicable laws and regulations

2.2 Marketing and Communications

With your consent, we may use your information to: – Send promotional emails about new features, products, or services – Provide personalized recommendations and content – Conduct market research and surveys – Send newsletters and educational content

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

2.3 Analytics and Improvement

We use aggregated and anonymized data to: – Analyze software usage patterns and performance – Identify and fix bugs or technical issues – Develop new features and improvements – Generate statistical reports and insights

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds: – Contract Performance: Processing necessary to provide our services and fulfill our contractual obligations – Legitimate Interests: Processing for our legitimate business interests, such as improving our services and preventing fraud – Consent: Processing based on your explicit consent, such as for marketing communications – Legal Obligation: Processing required to comply with applicable laws and regulations

4. Information Sharing and Disclosure

4.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including: – Payment Processors: To handle secure payment transactions – Cloud Hosting Providers: To store and process data securely – Analytics Services: To understand website and software usage – Customer Support Tools: To provide efficient customer service – Email Service Providers: To send communications and newsletters

All service providers are contractually obligated to protect your information and use it only for the specified purposes.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

4.4 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to: – Comply with legal obligations, court orders, or government requests – Protect our rights, property, or safety, or that of our users or the public – Investigate and prevent fraud, security breaches, or illegal activities – Enforce our Terms of Service or other agreements

4.5 Consent-Based Sharing

We may share your information with third parties when you provide explicit consent for such sharing.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures to protect your personal information, including: – Encryption: Data is encrypted in transit and at rest using industry-standard protocols – Access Controls: Strict access controls limit who can view or process personal information – Regular Security Audits: We conduct regular security assessments and penetration testing – Employee Training: Our staff receives regular training on data protection and security practices – Incident Response: We have procedures in place to respond quickly to security incidents

5.2 Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include: – Account Information: Retained while your account is active and for a reasonable period after closure – Transaction Records: Retained for tax and accounting purposes as required by law – Support Communications: Retained for a reasonable period to provide ongoing support – Marketing Data: Retained until you opt out or we determine it’s no longer needed

5.3 Data Minimization

We collect and process only the personal information that is necessary for the specified purposes and regularly review our data collection practices to ensure compliance with this principle.

6. Your Privacy Rights

6.1 General Rights

Regardless of your location, you have the following rights regarding your personal information: – Access: Request information about what personal data we have about you – Correction: Request correction of inaccurate or incomplete information – Deletion: Request deletion of your personal information (subject to legal requirements) – Opt-Out: Unsubscribe from marketing communications at any time

6.2 GDPR Rights (EEA Residents)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR): – Data Portability: Request a copy of your data in a structured, machine-readable format – Restriction of Processing: Request that we limit how we process your information – Objection: Object to processing based on legitimate interests or for direct marketing – Automated Decision-Making: Protection against solely automated decision-making – Withdraw Consent: Withdraw consent for processing where consent is the legal basis

6.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA): – Right to Know: Request information about the categories and specific pieces of personal information we collect – Right to Delete: Request deletion of personal information we have collected – Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell personal information) – Right to Non-Discrimination: Protection against discrimination for exercising your privacy rights

6.4 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section. We will respond to your request within the timeframes required by applicable law.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Our website uses cookies and similar technologies for the following purposes: – Essential Cookies: Necessary for website functionality and security – Analytics Cookies: To understand how visitors use our website – Preference Cookies: To remember your settings and preferences – Marketing Cookies: To deliver relevant advertisements (with your consent)

7.2 Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website. Most browsers allow you to: – View and delete cookies – Block cookies from specific sites – Block third-party cookies – Clear all cookies when you close the browser

7.3 Third-Party Analytics

We use third-party analytics services, such as Google Analytics, to understand website usage. These services may use cookies and similar technologies to collect information about your visits to our site and other websites.

8. International Data Transfers

8.1 Cross-Border Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through: – Adequacy Decisions: Transfers to countries with adequate data protection laws – Standard Contractual Clauses: EU-approved contractual protections for data transfers – Certification Programs: Participation in recognized data protection certification programs

8.2 Safeguards

When transferring data internationally, we implement appropriate safeguards to ensure your information remains protected according to this Privacy Policy and applicable laws.

9. Children’s Privacy

9.1 Age Restrictions

Our services are not intended for children under the age of 13 (or the minimum age required by law in your jurisdiction). We do not knowingly collect personal information from children under this age.

9.2 Parental Notice

If we become aware that we have collected personal information from a child under the applicable age limit, we will take steps to delete such information promptly and notify the parent or guardian if required by law.

10. Privacy Policy Updates

10.1 Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by: – Posting the updated policy on our website – Sending an email notification to registered users – Displaying a prominent notice on our website

10.2 Continued Use

Your continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

11. Third-Party Links and Services

11.1 External Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11.2 Integrations

Our software may integrate with third-party services or platforms. Your use of such integrations is subject to the privacy policies of those third parties.

12. Data Breach Notification

12.1 Incident Response

In the event of a data breach that poses a risk to your personal information, we will: – Investigate the incident promptly and thoroughly – Take immediate steps to contain and mitigate the breach – Notify affected users and relevant authorities as required by law – Implement additional safeguards to prevent future incidents

12.2 Notification Timeline

We will notify affected users of significant data breaches within 72 hours of discovery, or as soon as reasonably possible, in accordance with applicable laws.

13. Contact Information

13.1 Privacy Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: support@batchsorter.com

13.2 Data Protection Representative (EU)

For users in the European Union, our Data Protection Representative can be contacted at: Email: support@batchsorter.com

13.3 Response Time

We will respond to privacy-related inquiries within 30 days of receipt, or within the timeframes required by applicable law.

14. Supervisory Authority

If you are located in the EEA and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

15. Conclusion

We are committed to protecting your privacy and maintaining the trust you place in us. This Privacy Policy reflects our dedication to transparency and responsible data handling practices. We encourage you to review this policy regularly and contact us with any questions or concerns.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.